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SERVICES—Our
Policies SALES POLICY The Century Companies sells wholesale only to recognized dealers, licensed A/C contractors and apartments, hotels or plants with qualified in-house maintenance personnel who are purchasing for the business. All sales on special order items are final. DELIVERY & FREIGHT POLICY We offer free delivery on orders over $100.00 within our normal delivery area. Orders outside our delivery area will have freight added to the invoice. Deliveries will not be made to residences where work is being performed, however commercial equipment will be delivered to the installation location when requested. A customer employee must be present to receive and sign for the order. EMERGENCY ORDERS All sales locations offer Emergency After Hours service. Emergency pager numbers are listed with each location. A $55.00 opening fee will be applied. BACKORDER POLICY While we make every effort to fill all orders, items that are currently out of stock WILL NOT automatically be backordered. Our customer service representative will provide our best estimate of when we expect the item to be in stock and items should be reordered at that time. CREDIT POLICY A credit account will be opened for qualified purchasers upon receipt of our completed credit application and approval by our credit department. PAYMENT TERMS Contractor Accounts - Payment is due in full on or before the 20th day from the invoice date (1% discount allowed if paid by the 10th day). Maintenance Accounts - Payment is due in full thirty (30) days from the date of invoice. BILLING PROCEDURE A priced invoice will be provided upon receipt of merchandise or, at your request, an invoice may be mailed. RETURNED MERCHANDISE We require the original invoice on all returned merchandise. All warranty merchandise must be returned to the nearest location before credit can be issued. Home
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